I cannot sign in
The membership office can give you a link to set a new password. Ask at the office, or by telephone, with your membership number to hand. The link works once and for twenty-four hours.
How recovery works
- Ask the membership office for a reset link, at the office or by telephone, with your member number at hand.
- The office issues a link that works once and for twenty-four hours, and hands it to you.
- Open the link and choose a new password. Every other phone or computer is signed out; two-step sign-in stays as it was.
Nobody at the office ever sees or sets your password.
If you share a phone number with another member, use your membership number.